What to expect at your first head spa.

Come with unwashed hair if possible — 24–48 hours since your last wash is ideal. This allows the trichoscopy scan to capture an accurate picture of your natural sebum levels and scalp microenvironment. Do not apply any styling products on the day of your visit.

No. Freshly washed hair provides a less accurate scalp scan and removes the sebum layer that helps us assess your scalp biology. Come with hair in its natural state, 1–2 days post-wash. If you have very oily scalp and feel uncomfortable, a light rinse is fine — just avoid shampoo and conditioner on the day.

Comfortable clothing you don't mind getting slightly damp at the collar. We provide towels and a client robe. For hijabi clients, please note all our branches have fully private rooms — you can remain in hijab until you are in your private room with your female therapist.

We recommend arriving 10 minutes before your scheduled slot. First visits include a full intake consultation and scalp scan before treatment begins. Building in buffer time ensures your full treatment window is used for therapy, not paperwork.

Yes to both. Treatment is focused entirely on your scalp and does not involve your face. If you are booking an add-on facial treatment, we will advise you on lens removal before that component begins.

No. The experience is deeply relaxing for most clients. The scalp massage uses sustained, calibrated pressure — not sharp or forceful movement. If you have an actively inflamed or sensitive scalp condition, your therapist will adapt pressure accordingly. You are in control — tell your therapist at any point if pressure needs adjusting.

First-time sessions are 75–90 minutes, which includes the AI scalp scan (10–15 min) plus your treatment. Return clients without the full intake typically book 60–75 minute slots. The Sleep Healing Headspa is a dedicated 90-minute protocol.

Yes — your hair and scalp will be thoroughly saturated during the treatment and rinsed. You will leave with clean, conditioned hair. Bring a light hair tie or scrunchie if you prefer to style it on the way home. We provide blow-dry service on request.

Yes, but most clients find the neuro-relaxation phase so effective that conversation naturally stops. Your therapist will check in on comfort and pressure at the start, then allow you to rest. You are welcome to ask questions throughout — this is your clinical session.

It happens frequently. The parasympathetic nervous system activation during the neuro-relaxation sequence can bring some clients into a deeply restful near-sleep state. This is a positive physiological response — it means the cortisol modulation is working. Your therapist will complete the protocol and gently bring you back at the end.

The AI scan shows measurable scalp improvement from session one — inflammation markers, sebum distribution, and follicle clarity are all visible. For hair density improvements (from hair fall protocols), expect visible changes after 3–4 sessions, as the follicle growth cycle takes 4–6 weeks to respond. Most clients notice reduced shedding within 2–3 weeks of their first visit.

For general scalp maintenance in Malaysia's tropical climate: once monthly. For active concerns — hair fall, dandruff, or chronic stress-related thinning — every 2 weeks for the first 2 months, then monthly maintenance. Your therapist will recommend a personalised cadence based on your scan results.

It depends on the cause. TTE's clinical protocols are highly effective for telogen effluvium (stress-triggered or postpartum shedding), sebum-related follicle blockage, and inflammation-driven thinning. For androgenetic alopecia (genetic DHT-driven loss), head spa is a supportive therapy — we create the optimal follicle environment and slow miniaturisation, but cannot reverse genetic programming. Your scan will clarify which type you have.

Yes. Our formulations are colour-safe and do not strip artificial pigment. We recommend waiting 48–72 hours after a fresh colour treatment before booking. A healthy, well-treated scalp actually improves colour longevity by strengthening the follicle environment from which hair grows.

Yes, with adapted protocol. Inform your therapist during the intake consultation. We will avoid any active lesions, use anti-inflammatory formulations appropriate for psoriatic scalp, and apply gentle rather than deep-cleansing pressure. Head spa is not a medical treatment for psoriasis — but clinical scalp care can significantly reduce flare frequency by supporting the barrier and reducing stress (a primary psoriasis trigger).

Yes — it is designed with Muslimah clients in mind. All branches provide fully private treatment rooms with female therapists. Your hijab is removed only inside your private room, in the presence of your therapist only. You are never in a shared or semi-open space without your hijab.

All TTE formulations are alcohol-free and free from porcine-derived ingredients. We can provide full ingredient lists for any product used on your scalp on request.

Yes. Our hijabi protocol addresses the unique microclimate created by the hijab in Malaysia's tropical heat — elevated temperature (+2–4°C), near-100% trapped humidity, and traction patterns at the frontal and temporal hairlines. This protocol is clinically distinct from our standard scalp care and produces better outcomes for covered-scalp conditions than generic treatments.

TTE Elephant has two branches: Kuala Lumpur at Unit 9-6, The Boulevard, Mid Valley City (near LRT Mid Valley); and Johor Bahru at 2D, 5G Jalan Eko Botani, Taman Eko Botani, Iskandar Puteri. Both branches are open daily 10:00 AM – 9:00 PM.

Via WhatsApp to your preferred branch, or through our online booking system. Links are on the Locations page. For first-time clients, we recommend booking a 90-minute slot to include the full intake scan plus treatment.

Pricing varies by treatment and duration. Our AI Scalp Analysis is included with every treatment at no additional charge. View our current service menu and pricing on the Services page, or contact us via WhatsApp for a personalised recommendation based on your concerns.

Yes. We offer couple and duo booking slots where two clients are treated in adjacent private rooms simultaneously. This is popular among couples, mothers and daughters, and friends booking together. Mention it when booking and we will coordinate your slots.

Yes. Gift vouchers for specific treatments or monetary value are available. They make highly considered gifts — contact us via WhatsApp to arrange.